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Why do organizations implement ISO 9000 systems?
Why do organizations implement ISO 9000 systems?
More often than not, organizations get ISO 9000 because certain customers force them or encourage them to. In many market sectors��electronics, pulp and paper, telecommunications, automobile manufacturing, defense��major customers have mandated ISO 9000 registration to their key suppliers. Similarly, some overseas regulatory bodies mandate ISO 9000 for the makers of qualitysensitive products (such as medical devices).
Many of these major customers impose ISO 9000 systems in place of, or in addition to, specific quality programs, requirements, specifications, and so on that have been in place for many years. The ISO 9000 Standard becomes a key part of the relationship between the customer and its suppliers.
ISO 9000 is not, however,[link widoczny dla zalogowanych], meant to replace customer-specific requirements in any market segment. Rather, ISO 9000 is meant to be a floor: a b[link widoczny dla zalogowanych] set of generic requirements. They are generic enough to apply to virtually all supplier/customer relationships anywhere in the world. It matters not the size of the supplier, the location of the customer, or the nationalities involved.
In some industrial segments, formalized standards have been created, adding to the generic ISO 9000 requirements additional clauses that are industry specific. Examples include:
_ Automotive (QS-9000).
_ Aerospace (AS-9000).
_ Telecommunications (TL-9000).
To the extent that ISO 9000 replaces customer-specific quality programs and supporting audit/oversight activities, it can relieve both customers and suppliers of a great deal of redundancy, duplication, and waste of resources. The fundamental requirements are understood, agreed to, and (usually) confirmed by objective third-party audit. This gives customers confidence in the integrity and effectiveness of their supplier��s basic quality practices. The customer and supplier can then invest their energies and resources in agreeing to and working on the specific requirements unique to their relationship.
To some, ISO 9000 sounds like a mandatory, gun-to-your-head, my-way-or-the-highway program. For many suppliers, it is exactly that (��get ISO 9000 or get lost��). For many others, it is perceived that way:
��They��re trying to tell us how to run our businesses. ��
But the goal of ISO 9000 is not to strengthen customers�� control over how their suppliers run their businesses. The goal is to give customers confidence in the ability of suppliers to meet their needs, resulting in satisfied customers, and growing and prosperous suppliers.
Admittedly,[link widoczny dla zalogowanych], implementing ISO 9000 does not guarantee this. Like most things,[link widoczny dla zalogowanych], what you get out of it depends on what you put into it. You can implement a compliant ISO 9000 system that is all cost and no benefit and it��s even possible to pass registration audit this way. This happens, usually, when the supplier��s approach is to try to:
_ Squeak by.
_ Do just enough to get registered.
_ Get this thing done without changing how we work.
But suppliers who implement ISO 9000 fully��to the spirit, as well as the letter��can and do achieve real benefits.
A quality management system contains two essential elements. First, the most critical, refers to human resources and the other necessary resources for constant delivery of the adequate products and services to the client. Second refers to the existence of ��documented quality management system�� that is,[link widoczny dla zalogowanych], usually, defined by documented policies, objectives, plans, processes, procedures and fabrication standards. The documented quality management system has to reflect the planning and carrying on the activities, made by SME. Both for the audit reported to the ISO 9001 standard��s requirements but also for improving activities, will need to generate adequate registrations to document the effective performance and to demonstrate the concordance. For more information on ISO 9000 Standards, please visit ISO 9001 Standards.Topics related articles：

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