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RIFT Digital Collector's Edition
I click the button that says Contact us. It asks me to... you guessed it... log in again. Wait... it gets better. I retype my login info. is the new message I get. After searching for an answer to this new problem I find this answer;
Please choose Create a New Account under the My Support icon to create your Support Center login.
Yes, those are the reasons they don't provide any phone support. Sure they are. And with the whole;
But, I may have discovered the real reason why there is no phone support at Direct2Drive.com and IGN Entertainment and why nothing seems to work the way it should. On the support center main page, there is a section called;
What is Customer Service Playing?
Is your password retrieval system working on your website? Have you checked? When was the last time you checked? Are you losing customers?

Christine Henderson - Senior Manager
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Is there a phone number I can call? At this point I've spent a lot of time and I've been patient, so calling them seems reasonable, right? I am trying to spend money after all. So I click that link and get this;
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I log in to PayPal, agree to the billing, then I get taken to a page with this message;
Fahrenheit: Indigo Prophecy Directors
Site Review - Direct2Drive.com - Sometimes You Are Your Own Worst Enemy
Marty is off to save the Doc (How does that genius scientist keep getting into trouble, anyway?) in a series of events that sets of a chain reaction, forever disrupting the space time continuum!
Kat Ulrich - Senior Support Specialist
So, now with the login problems and the time it took to create a new account, it can't process the order either. Wonderful. Is this happening to your customers? Are you losing money too? Have you checked? When was the last time you checked?
So, now I need another username and password I can use if I actually want any customer support. So, being as patient as possible, I do this and finally get to send a support ticket. We'll see how that works out and I'll update this post later.
Fallout New Vegas - Dead Money
There are other websites with this same problem. Either they are unaware their system doesn't work or worse, the techies don't care. They don't make a commission on sales, so maybe the latter is true. At least that is how a potential customer thinks.
Back to the Future: The Game
Often, technical issues require focus and instructions that are easier to follow in writing. You have a record of the instructions in writing that are accessible online on your support account to review 24 / 7.
We are able to provide video or screen-shot that help you get a better picture that can't be put into words.
Privacy, phone calls are anonymous voices. Obtaining support on your own email address in writing ensures your privacy and the security of your account.
But all is well right? After all, they do have a Support Center, WooHoo! I'm saved! So, I go to the support center. I read the FAQ. My answer isn't there. I try the button that says Troubleshoot. My answer isn't there.
There's been an error with your request. We apologize for this inconvenience. Please empty your browser temp file, close all browsers and try again. If the error repeats please visit our Support Center to report this error.
SEO Discussion Blog
Server Error
For instance; Let's say your customer loses their password. D2D has the usual, did you forget your password button. You enter your email address and it says instructions to reset your password has been sent. I did it 3 times on Direct2Drive , no email sent to me at all.
Direct2Drive Customer Service is provided online, here are some reasons why we offer online support:
from the introduction video. With modification tools included, you can truly make Rift the ultimate MMO experience.
Crystal Claussen - Customer Service Representative
One more thing, while searching the support area I find this in the FAQ;
The Support Center does not use your Direct2Drive account login. The password for the Support Center is chosen by you when you Create a New Account to use for the Support Center.
scenarios and moral dilemmas, it's still a treasure of a RPG. If you've never tried it, I'd recommend it as part of a basic 101 in PC gaming. Every PC gamer should at least give this a try. And best of all, it's cheap!
Rich Metcalfe - Lead Technical Specialist
So now I completely understand why nothing works at Direct2Drive.com. What is your support team playing?
Unfortunately, like many websites, the people on the technical side get in the way of making sales. Yes, a website that sells anything needs to be secure, but you can go overboard and cost yourself a lot of money.
So, I created a new account,wholesale mac cosmetics SEO Consultant - SEO Servi, because I really do like D2D. Not all customers will go to that trouble, but I did. So, I shopped with my new account and picked out a game to purchase. I decided to use the option to pay with PayPal.