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Wysłany: Wto 9:41, 15 Mar 2011 Temat postu: tory burch ballet flats 9895 |
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Why You Cannot Not Communicate
Have you ever met somebody and known straight away that you were going to get on? Have you ever met someone and thought the opposite? It was thought that we reached our decisions within a few minutes of meeting the person concerned. Now, it is claimed that we make up our minds in just a few critical seconds. But, on what basis do we make up our minds?
The answer to that question lies in the communication that exists between you. The word communication means different things to different people. For some it's about the content. For others it's about how they do it. The suggestion of this article is that whatever your angle communication, for good or ill, is inescapable. Put simply, you cannot not communicate.
The signal to feel comfortable with the other person might lie in what they say. They may, however, express an opinion that runs counter to a thought, belief or value that you hold. In this case the influence they have exerted on you is a negative one and unlikely to build rapport.
But,[link widoczny dla zalogowanych], communication is more than just the words. Various studies (Albert Mehrabian et al) have indicated that in conversations where emotions are involved the words account for 7% of the credibility of the message. More important is the tonality,[link widoczny dla zalogowanych], or the way that the words are said. This includes the speed, volume and pitch of the voice. According to Mehrabian the tonality accounts for 38% of the message. As Bananarama alluded to, it's not what you say it's the way that you say it!
The word 'oh' can be used in several occasions. It can be said to demonstrate surprise. It can be said to demonstrate disappointment. It can be said to demonstrate pleasure. The same word with different tonality can have very different meanings.
And yet, you can stand still, say nothing at all and still send a message to somebody. 55% of the meaning of a message is interpreted through non-verbal cues or body language. This would include eye contact, gestures, postures, even the way that you breathe or the clothes that you wear. In one of his sketches, comedian Jimeoin illustrates very well how the eyebrows can impact on a message.
Non-verbal communication is a sophisticated bio-feedback mechanism that has been with us for millions of years. Human beings used body language to communicate long before formal language was invented,[link widoczny dla zalogowanych], which is why you can communicate with someone who cannot speak your language. Consequently over 90% of a message is communicated other than by words. The words,[link widoczny dla zalogowanych], operating at conscious level, convey information. The tonality and non-verbal signals carry the emotion or meaning of a message.
The significance of this to effective communication is huge. Given that you cannot not communicate, you are on transmit 24/7/365. The question is: how sure are you that the message you are sending is the one that you mean to send or could the recipient of the message misinterpret or misunderstand your message? The next time that you fail to make yourself understood, perhaps it is because you have sent a message to the other person without realising it.
Topics related articles:
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