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Delivering Effective Workforce Development Orientations: Preparation and Set-Up by Lisa Jordan
Group orientations are a great first step when reaching out to potential customers and job-seekers. One-on-one meetings may be impractical in getting the initial word out; there��ll be plenty of opportunities to develop personalized service plans later. At the onset, the primary goal is to educate the community and increase their awareness of a workforce professional and agency can do for them.
When preparing for an orientation, don��t just focus on your content. Your effectiveness to deliver your message, as well as your professionalism, starts with paying attention to the logistics.
The following are four key areas to consider when preparing for a workforce development orientation:
Accessibility
When considering accessibility, most staff think only of the structural accessibility of the orientation venue. Indeed,[link widoczny dla zalogowanych], this is an important consideration. But, remember too that accessibility begins, not during the orientation proper, but from the first point of contact with your customer. To adequately address accessibility concerns, trace the steps your customers have to make to take part in your orientation.
First, start with your information dissemination methods: how do you plan to contact your customers? How can interested parties ask questions? On the day of the orientation, how can people who do not drive get to the venue? Upon arrival, how are they welcomed to the center? All these stages, and everything in between, must be planned with accessibility standards in mind.
Registration
Your staff must be knowledgeable and skilled in handling specific registration concerns.
If requested, staff members should be able to give clear directions to the center, from the bus stop or other means of transportation. While this prerequisite may sound simple, many orientation organizers neglect this step. If your center is located in an area where multiple languages are spoken, make sure that bilingual staff are available to answer those calls..
Staff members should also be asking all customers when they call if they require additional accommodation to participate in the session. ��Reasonable accommodation�� may be too technical a term for most, so perhaps the best way to go about this is to explain to customers what will happen at orientation & asking if they will need any additional assistance. Staff must have a clear understanding of center��s policy on reasonable accommodation requests and should be documenting all requests.
Arrival at the Center
One your customers arrive at the center, the path of travel should be accessible. The path of travel will be different for each center, but it is the sidewalk, bus stop parking lot, etc. that a customer has to pass through to reach your front door. This may include making ensuring sidewalks and curb cuts are acceptable,[link widoczny dla zalogowanych], disabled parking is available, and that the route from the bus stop to the front door is safe, especially if someone has to travel through a parking lot. All directions should be clearly marked. If there are issues that are outside of your jurisdiction (e. g. curb cuts), be sure to contact the appropriate city/county agencies, report the discrepancy and document,[link widoczny dla zalogowanych], document, document! Your job is to make a good faith effort to correct the situation.
Once in the center, staff members, if it��s available, should also know where their assistive technology is located and where to direct customers if it��s requested. A good idea is to create a center floor plan with locations of any software, as well as a centralized area to store other items for check out.
Furniture arrangement should also be accessible, allowing plenty of maneuvering space for someone using a wheelchair. This includes a portion of your front desk, where people sign in for orientation or services, being an accessible height for a wheelchair user. Lighting within the center should also be a consideration.
Orientation Materials
Lastly, the orientation materials need to be prepared with accessibility guidelines in mind. Make certain all materials like forms, hand-outs and presentations are available in alternate formats such as large print or electronically. Any videos should have close captioning. If there is a need for translations to other languages, make sure that it also available.
During orientation,[link widoczny dla zalogowanych], all participants should be provided with a list of available auxiliary aids and services, including written guidelines for making a reasonable accommodation request. These items should also be posted prominently within the center or in all places where customers are accessing services.
With well-thought out preparation, service providers can immediately foster an atmosphere of trust with their community members. Information will be delivered clearly and in a manner that does not discriminate. This will facilitate any follow-up communication between you and the customer and lay the foundation for a successful working relationship.
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