Kunshan Signs MOU with McGraw-Hill for BOP Index

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J.D. Power and Associates,[link widoczny dla zalogowanych], the world's best known marketing information service provider and a division of global information services company, has signed a memorandum of understanding with Kunshan and Ambow Education for an assessment of Kunshan's competitiveness and capabilities as a Business Process Outsourcing (BPO) center through a first-of-its-kind Service Outsourcing Readiness Index.
J.D. Power will work closely with Ambow Education on the development of the index, leveraging Ambow's expertise in the area of professional development for BPO centers. Kunshan will use J.D. Power's internationally respected, third-party analysis and Ambow's professional development expertise to advance its competitiveness as a BPO center and to drive continued economic development.
Kunshan's Huaqiao Economic Development Zone is located in the junction of Shanghai and Suzhou, with a total area of 50 sq km. The Huaqiao International Service Business Park is expected to become a hub of financial services outsourcing and business process outsourcing (BPO) activity, with an anticipated workforce of 300,000 and a productive capacity of $15 billion within five to 10 years.
The new index will measure such factors as financial performance,[link widoczny dla zalogowanych], customer satisfaction, competitiveness of infrastructure, and human resources. Ambow will be responsible for developing the human resources component of the index. The data and analysis provided by the study will help cities highlight their strengths,[link widoczny dla zalogowanych], identify and address areas for improvement,[link widoczny dla zalogowanych], and better market themselves to corporations. J.D. Power and Ambow are engaged in active discussions about expanding the index to each of the 20 BPO centers.
Serving more than 10 industries in 60 countries, J.D. Power has unparalleled experience in market information and customer satisfaction measurement. This global reach,[link widoczny dla zalogowanych], coupled with its 10 years of experience in China, will provide the insights and benchmarks the BPO industry needs to expand their international influence.