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Dołączył: 23 Lut 2011
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 Wysłany: Wto 9:12, 15 Mar 2011 Temat postu: nike airmax 3961 |
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The Art Of Customer Service Jobs
There is an art to customer service jobs that not so many people understand. If you understand it, you can open doors for yourself in some of the most vibrant and challenging industries in the UK. You will find,[link widoczny dla zalogowanych], for example, that travel agent jobs are readily available to you and perfect for stretching your enthusiasm and your boundaries as well as for opening up new doorways of opportunity for you in some surprising places.
If you have the art, you will already know it. If you dont, here are a few pointers to get you started.
The first thing you need to know about customer service jobs is that they are not about letting your customers do what they want. The phrase the customer is always right does not mean that the customer is literally always right. If it did, then people doing travel agent jobs would be able to refund their customers every time the snow fell, or the rain came,[link widoczny dla zalogowanych], or just give out tickets for free. No customer services is about making the customer think that he or she is getting whatever he or she wants. So in reality customer service jobs are actually about making the customer think that he or she is right. The customer is always right means that you say yes sir (or madam) and are perfectly polite, while you cleverly steer your customer into a company approved place or purchase.
Travel agent jobs require this kind of psychological finessing to a greater degree than most. A lot of travel agencies operate in fast moving and stressful environments, where an employee or agent may be made to feel that he or she needs to get people through as quickly as possible and with as little fuss as possible. People who are old hands at customer service jobs will know the truth of another old maxim here more haste, less speed. This is not a command but an observation. The more you try to push your queue through, the slower everything actually becomes. In your haste, you overlook things that you have to go back and tidy up.
Level headedness, then, is one of the prime qualities of successful applicants for,[link widoczny dla zalogowanych], and occupants of the posts in, travel agent jobs. You have to be able to deal with a large number of people, some of whom may not be very good at speaking your first language and to steer the demands of these people down the right channels without letting them know that this is what you are doing.
Thats why most travel agent positions are filled with veterans of customer service jobs from all trades and industries. The perks the employees get are legendary and spectacular company holidays, which go down in the name of research, for example, and often very good family and friend deals on flights and accommodation. These are rewards for a very hard,[link widoczny dla zalogowanych], though often stimulating trade. Travel agent jobs are as tricky as they come, and as rewarding as they get.Topics related articles：
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[link widoczny dla zalogowanych]
[link widoczny dla zalogowanych]
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