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| The Future Of Hosted Ivr And Speech Self-service Solutions In North America --- Aarkstore Enterprise
Unlike their on-premise counterparts,puma brand shoes, hosted interactive voice response (IVR) platforms are not commodities within the self-service stack. Providers differentiate on quality of platform and service, but the true value of a hosted IVR self-service solution exists at the application level. However, the way in which consumers interact with enterprises has changed drastically with the advent of smartphones and other personal computing devices with network connectivity. Both enterprises and vendors must create self-service strategies that are effective today,discount puma Usain Bolt, but also prepare for a future in which the voice channel will only be one part of a comprehensive self-service solution. Table of Contents: Executive summary In a nutshell Ovum view Market trends On-premise IVR platforms are a commodity; IVR as a service is not Price Quality of service/continuous improvement Reliability/scalability After a drop-off, enterprises are investing in hosted IVR platforms The value of the solution remains with the application The hosted IVR market continues to consolidate with an emphasis on flexibility and multichannel capabilities Migrating from telephony to hosted customer communications Enterprise investment in hosted speech is currently flat,ed hardy shop online, but will grow Less focused on accuracy,acics shoes, more focused on context Current market drivers Cost savings are the primary reason to go hosted Enterprise focus on customer retention Businesses re-evaluate traditional deployment models as legacy technologies reach end-of-life Non-traditional verticals such as health insurance face new challenges that drive investment Structuring unstructured data Multichannel and mobility Self-service and social media integration Definitions Hosted IVR TDM traditional platforms TDM-IP hybrid platforms Native IP platforms Applications Appendix Methodology statement List of Figures Figure 1: Hosted speech and DTMF sales in North America For more information, please visit: http: //www. aarkstore. com/reports/The-Future-of-Hosted-IVR-and-Speech-Self-service-Solutions-in-North-America-88464. html Contact: Sanaa Aarkstore Enterprise Tel: +912227453309 Mobile No: +919272852585 Email: contact@aarkstore. com Topics related articles： discount vibram fivefingers 7494 tory burch sale 9582 air max 95 7881 |
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