 Wysłany: Pią 11:59, 25 Mar 2011 Temat postu: Accountability Begins With Respect_982 |
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| Many small business owners struggle with making their staff accountable. They know what they expect their people to do. And, as long as everyone's performing effectively, all is well. The trouble occurs when someone falls short of the owner's expectations.
The struggle is rooted in fear - fear of confrontation, consequence, repercussions. The solution is rooted in respect. When you respect yourself, your staff, and your customers, you'll find accountability easier to achieve. 1. Respect yourself This sounds simple, and it is. You should have a healthy respect for yourself. You took a chance and launched a business, putting your ego, income, and reputation on the line. At the same time, you're not superman (or woman). When you respect yourself, you appreciate your accomplishments and own your limitations. When you respect yourself, you understand that you have a right to expect reasonable levels of performance and attitude from others. 2. Respect your staff They are working with you to help you realize your vision. They bring valuable skills and sensibilities to your organization. You respect them when you have clear, written expectations and consequences - not only for their job function, but for their behavior and attitude. Have enough respect for them to let them know what you want. At the same time, have enough respect for them to remove obstacles, especially when those obstacles are co-workers who aren't up to par. Put yourself in their shoes. How do you think it feels to consistently do a good job while Susie over there skates? In addition, respect them enough to believe in them. After all, they believe in you. 3. Respect your customers They are the reason you and your staff are able to do what you do. When you respect your customer, you are aware of anything that can have an impact on them. And, rest assured, they'll know if you are or are not making your staff accountable. It'll show in their work, their attitude, and most of all - in yours. A healthy respect goes a long way. If you've made your expectations and the consequences clear, and someone isn't up to snuff, when you keep them anyway, you are doing a disservice to you, them, their co-workers and your clients. Making people accountable is the respectful thing to do! For us, Halloween was here. Some of the older folks were concerned about tomorrow night, which was really Halloween night. We had been told, "Tomorrow night you are not leaving this house." The story was the same with all of us. There was a conspiracy among the older folks. They had it in their heads to spoil our tricking, but our plans were already made, and we had taken what our folks had said into account. We would do our tricking on this night, the night before Halloween and forget about the treats of tomorrow night.Our plan was for all of us to get out of the house as quickly as we could after supper. If your folks raised suspicions,Crown Holder short, then you were to sneak out before supper. After all, what is a meal missed when the fun of Halloween was about to begin? Just before supper, Wizzer gave our signal then hollered for me from outside the kitchen door just like we had planned. Mom never could say no to Wizzer. I had never told Wizzer about this, but one day I had heard Mom say that she felt sorry for him, what with him being a change of life baby and all. It wasn't my intent to spy on her. This particular conversation was overheard at one of her gabfests with her friend Julia. I was only trying to do what I had been trying to do with no luck at all for as long as I could remember. Namely, it was to see Mrs. Wetzel sleeping and doing something that took some watching and being careful. Just now, they was pitting and peeling peaches and getting them ready for canning. |
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